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Holiday Inn Express & Suites
Position:

Job Type: Full-Time
Salary: $$9.00 - $12.00 DOE Per Hour
Relocate: No
Work Experience Need: 1+ to 2 Years
Posted on 05/14/14


Contact Information
22617 Ventura Blvd.
Woodland Hills, CA 91364
(818)222-2299


Description

***Feel free to stop by and drop of your resume and/or fill out and application, but no on-th-spot interviews will be conducted. Feel free to email resumes to [email protected] ***

  • Checks guests in and out of hotel.
  • Assures that front desk is covered and maintained at all times during shift.
  • Prepares for arrival of guests by consistently reviewing special requests, organizing paperwork and setting up proper billing in computer.
  • Proactively looks for areas of improvement in the services provided to our guests.
  • Ensures guests are greeted upon arrival and makes time to interact effectively with guests.
  • Responds appropriately to guest complaints, solicits feedback and builds relationships to drive continuous improvement in guest satisfaction.
  • Responds and acts on guest complaints, service or security problems.
  • Engages in service recovery to maintain customer satisfaction.
  • Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, giving directions, etc.
  • Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary.
  • Enters and validates guest information into computer terminal.
  • Runs reports and ensures correct information is in place and makes adjustments as needed.
  • Posts and adjusts charges and information on all folios and accounts.
  • Processes and ensures proper credit is received from hotel guests, checks information against reports.
  • Maintains cash drawer.
  • Handles multiple incoming telephone calls.
  • Receives and acknowledges reservation requests, cancellations and changes.
  • Distributes and logs mail, faxes, messages or packages to registered guests or hotel personnel.
  • Informs or checks with housekeeping on checkouts, vacancies and service need of guests.
  • Communicates guest requests and issues to the proper departments.
  • Performs other miscellaneous duties as required.

 

JOB REQUIREMENTS:

 

At least 2 years experience in a customer service related field required. Hotel experience preferred. Candidate must be highly motivated, friendly, energetic and have strong communication skills. Strong ability to multitask required. Knowledge of OPERA is a plus, but not required. Open availability preferred.

 

 











































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